City of Whitehouse

If your account has been assessed a late fee, or a penalty fee, that was not due to a billing error, the customer account history will determine eligibility for the waiver as follows:

• No more than one late or penalty charge within two years on the account 

If the condition above is met, a one-time fee waiver will be granted on that account if the account is set up on the Auto Bank Draft program as described below: 

• Complete a Bank Draft Authorization form or enroll in a Credit Card auto draft online  
• Commit to remaining in the Auto Bank Draft program or Credit Card auto draft online (termination will result in no future waived penalty fees) 

If fraudulent activity has occurred on your checking or savings account and a non-sufficient funds fee is assessed, you may qualify for a waiver.

• Complete a Fee Waiver Application Form and submit documentation from your Bank confirming fraudulent activity. 

I, the undersigned, have been assessed a "penalty fee", such as a late fee or an additional late fee. I understand one year of account history is required, with no more than one penalty within the last two years. I also understand if my fee waiver is granted, I must commit to the Auto Bank Draft program or enroll in a Credit Card Auto Draft, without termination. If I terminate the Auto Bank Draft program or Credit Card Auto Draft then no future penalty fees will be waived.